New Clients

If you are new to Whitehouse Hair Skin Wellness, please arrive at least 15 minutes prior to your scheduled time. This allows us time to collect the information we need to ensure your treatment is tailored to your needs.

Arrival Time

We ask that all clients arrive 10 minutes prior to their scheduled time. This gives us time to prepare you, and guarantees you receive your full treatment. For example, a 60-minute beauty treatment at Whitehouse Hair Skin Wellness is a full 60 minutes of pampering, so arriving 10 minutes prior allows us to have you ready for the therapist to start the treatment on time.

Late Arrivals

In order to ensure all our clients receive the same quality service, if you arrive late for your scheduled appointment your allotted treatment time will be reduced. This avoids us inconveniencing other clients.

Gift Vouchers

We are excited to offer Whitehouse Hair Skin Wellness Gift Vouchers, so you can introduce your family and friends to the Whitehouse family.

Health Considerations

Please advise your beauty therapist of any health concerns that could affect the outcome of your treatment.


As much as we love children, we ask that you please respect that Whitehouse Hair Skin Wellness is a child-free zone.  This ensures total peace and tranquility during your visit with us.

Mobile Phones

Our preference is that our clients relax whilst being pampered at Whitehouse Hair Skin Wellness. We understand that there are times when you may need to use your phone, but we do ask that you keep it on silent during your visit.


At Whitehouse Hair Skin Wellness we accept cash, Eftpos, VISA, Mastercard and American Express. There are no surcharges on any credit cards.